AI in customer success: how to strike the right balance
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Held on: - October 29, 2024
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Duration: - 47 minutes
Hosted by
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Diana De Jesus's LinkedIn Diana De Jesus Co-founder at Strategic CS Labs -
Steven Lewandowski's LinkedIn Steven Lewandowski Co-Founder at Stealth -
Ingmar Zahorsky's LinkedIn Ingmar Zahorsky VP of Customer Success at ChartMogul
AI: advocate or not it’s here to stay, so how can we integrate it into our customer success efforts? From refining customer onboarding and automating customer support to mapping customer journeys, the use cases seem endless.
With new business slowing down sharply, it’s crucial to focus on existing customers, as companies with $15M-30M+ ARR now see 40% of their growth driven by expansion. Where do we draw the line between automated services and the essential human touch?
Join us as we chat to CS leaders, founders, and operators. They will share their insights on integrating AI in Customer Success, the potential pitfalls to avoid, and their strategies for driving meaningful customer outcomes.
The panel covers:
- How AI's role in customer success has evolved and it’s most promising use cases
- How to set the right expectations with customers when they interact with AI, and ensure it complements rather than detracts from the overall experience
- The key metrics companies should track to measure AI's impact.